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Provide technical support to Ziegler’s internal and external customers both over the phone and in person Resolve customer problems in a timely manner Research, evaluate, and solve more complicated issues through training from senior staff, and utilization of various OEM resources Perform back up sales support Work with Ziegler’s Product Managers to improve current product offering Prep
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Diagnose, troubleshoot and repair service and dynamometer testing on heavy diesel engines in a shop environment Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed Communicate job progress to supervisor and customer as needed Complete service reports, order parts, and maintain clear customer records Work collaboratively on a team Qualif
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Diagnose and repair complete tractor and trailer including truck engine, power train, and chassis Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed Communicate job progress to supervisor and customer as needed Complete service reports, order parts, and maintain clear customer records Work collaboratively on a team Qualifications 2 yea
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Diagnose and repair complete tractor and trailer including truck engine, power train, and chassis Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed Communicate job progress to supervisor and customer as needed Complete service reports, order parts, and maintain clear customer records Work collaboratively on a team Qualifications 2 yea
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Assists with warranty claims, providing information to assist them in filing claims Works with Caterpillar service reps on goodwill issues Assists customers with on going product problems Resolves escalated customer issues Communicates with factory engineers on product problems Communicates with manufacturers for product updates and safety issues Provides information, coaching and troubleshooting
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Evaluate and create repair time guidelines/standard jobs related to component rebuilds and preventative maintenance services for equipment in the construction, mining, agricultural, and on highway trucking industries. Prioritize repair time guideline builds based on greatest need Review repair time guideline variances and take appropriate action to resolve Train users on standard job systems to qu
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may include Maintaining cleanliness of all shops at our Altoona location Operating the Zamboni Keeping will call areas clean and organized Maintaining wash basin area, and daily cleaning of the Mart Washer Transferring components to and from departments Assisting in the Component/Hydraulic loading bay Maintaining the trash, dumpsters, barrels and pallets in the shop and yard Cleaning of components
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Submit daily, weekly, and monthly jobs and distribute output Retrieve and analyze system data for various users Provide support to parts and service operations personnel Receive and investigate all product support “help” calls Assist in the development of new processes and procedures Create marketing program claims to recover funds from manufacturer Assist in calculating and applying m
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Assist in demand planning and daily stock management activities for assigned products and suppliers, making forecast adjustments based on seasonality, promotions and discounts Analyze purchasing patterns from customer sales history, and recommend changes to stocking levels, including short and long term trend analysis by major/minor categories Review open orders from suppliers and communicate ship
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Invoicing the sale and lease of machines and attachments for Ziegler’s Construction and Ag business units Processing claims for Caterpillar merchandising support Compiling and submitting commercial transaction data to Caterpillar for sold machines Submitting Caterpillar attachment orders and monitoring Caterpillar machine and attachment orders Qualifications High School diploma is required;
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Works with General Parts Manager to establish annual parts business plan To provide marketing intelligence for the products and services we provide Oversees all district marketing program claims to maximize Ziegler reimbursement Establishes annual growth goals in targeted areas and assures profitability and growth standards are met Collaborates with branches and shops to understand areas of opport
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Work with Advertising team and external agencies to create advertisements that are clean, consistent, on time, and comply with corporate style guidelines Implement divisional marketing communications plans and budgets to optimize the use of available funds Effectively edit and write content for communications Execute keen attention to detail to identify inconsistencies and inaccuracies Process and
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Approximately 75% warehouse duties Fill and prepare orders for shipment and to inventory Receive parts and backorder parts Help manage bin and parts locations to verify inventory record Address any discrepancies in parts inventory Ensure workplace and warehouse are free of hazards Load and unload cargo, using forklifts Perform counter sales and answer phones as necessary Work collaboratively on a
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Ziegler Cat
- Minneapolis, MN
Fill and prepare orders for shipment and to inventory Receive parts and backorder parts Help manage bin and parts locations to verify inventory records Address any discrepancies in parts inventory Determine the proper mode of transportation for parts shipment Ensure workplace and warehouse are free of hazards Load and unload cargo, using forklifts Perform counter sales and answer phones as necessa
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Drive the Shuttle Truck between locations as well as various parts drops along the route Maintain safe driver record Load, unload, and secure cargo Maintain necessary records and documentation Qualifications High School Diploma or GED required Class A CDL Clean driving record; able to drive equipment Basic computer skills Able to lift heavy equipment Able to keep vehicle in clean and proper workin
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