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Administrative Services Manager
San Francisco, CA
Job Description
WHAT YOU'LL DO
YOU'RE GOOD AT
YOU BRING (EXPERIENCE & QUALIFICATIONS)
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
ADDITIONAL INFORMATION
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
The role of Administrative Services Manager (ASM) at BCG is an exciting opportunity for a leader who is passionate about developing administrative professionals to deliver best-in-class administrative support to both our senior consulting team and our clients.
Collaborating closely with North America Administrative Services leadership and the local Business Management Leader (BML), the ASM is responsible for the management of a team of administrative professionals collocated at our San Francisco Bay Area office, as well as remote management of admins in other offices on the west coast. The responsibilities of this role will include:
Collaborating closely with North America Administrative Services leadership and the local Business Management Leader (BML), the ASM is responsible for the management of a team of administrative professionals collocated at our San Francisco Bay Area office, as well as remote management of admins in other offices on the west coast. The responsibilities of this role will include:
- Directly line manage a team of up to 20 Executive Assistants and Sr. Administrative Assistants, ensuring high performance and professional development.
- Oversee team operations to maximize effectiveness and efficiency, including support assignments, issue resolution, schedule coordination, timesheet management, and task prioritization.
- Partner with North America Administrative Services Leadership and local office leadership to implement BCG policies and guidelines effectively within the local context.
- Manage all aspects of the administrative employee lifecycle, including hiring, onboarding, ongoing performance development, feedback collection and promotion processes.
- Drive local execution of Administrative Services functional initiatives to enhance service delivery and support to local staff.
- Foster a collaborative approach to teaming with peer Administrative Services teams across North America, other Business Services teams, and local Consulting Teams.
- Drive continuous improvement in quality, morale, knowledge, and teamwork of the EA/AA team through proactive communication and involvement.
- Act as a key liaison between assistants and stakeholders, ensuring resource allocation meets client needs effectively and maintaining productive relationships. Advocate for the team's needs while aligning with broader business objectives, and proactively address any expectation misalignments with stakeholders.
YOU'RE GOOD AT
- Team Leadership and Development: You have a proven track record of leading administrative teams towards achieving excellence. Your leadership style is inclusive and motivating, fostering a high-performing work environment where feedback is actively encouraged, and professional growth is supported. You possess a deep understanding of what it takes to be a high-performing Executive Assistant and are adept at mentoring and developing administrative professionals.
- Administrative Service Excellence: You are passionate about delivering best-in-class support services and consistently seek ways to enhance service quality. With a strong service orientation, you excel in responding sensitively to customer needs, paying attention to detail while maintaining a strategic view of the broader objectives.
- Stakeholder Management and Collaboration: With exceptional interpersonal skills, you excel at fostering positive working relationships with stakeholders at all levels. You effectively partner with senior consulting staff, local Business Management Leaders, and regional Administrative Services leadership. Skilled in acting as a liaison, you ensure clear communication and align administrative services with the strategic needs and goals of your stakeholders, managing escalated and sensitive issues with composure.
- Adaptability and ability to work under pressure: Your adaptability is key in a dynamic environment, where priorities can shift rapidly. You are adept at leading your team during critical incidents and ensuring minimal impact on operations, maintaining a calm and collected demeanor while effectively prioritizing and resolving issues.
- Exceptional communication skills: You are a strategic communicator who can influence and motivate staff across a spectrum of experience and seniority, ensuring clarity, engagement, and alignment within your team and those they support.
- Problem solving & decision making: You are skilled in identifying and triaging support issues while strategically crafting solutions. Your sound judgment and critical thinking skills enable you to resolve many challenges independently. When necessary, you know when to seek additional input or escalate issues to ensure effective resolution.
- Leadership by example: You perform your role with the utmost integrity, earning trust and safeguarding BCG's interests. You treat everyone with respect, demonstrating a growth mindset by proactively seeking feedback and opportunities for self-improvement. Your approach embodies perseverance and creates an inclusive working environment that values diverse perspectives.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Bachelor's degree required
- 5+ years of experience in a professional setting (preferred)
- 2+ years of management experience in a fast- paced environment (preferred)
- Experience managing teams of varying tenures and abilities
- Familiarity with working in a matrixed organization
- Well-versed in MS Office, specifically PowerPoint
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
ADDITIONAL INFORMATION
Hybrid work policy:
All North America Business Services Team employees are expected to work from a BCG office at least three days per week. Schedules are discretionary and may vary weekly depending on the needs of the business, personal constraints, local or functional anchor days, and other relevant factors.
Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
We expect total annualized compensation for California -based employees to be approximately the following:
All North America Business Services Team employees are expected to work from a BCG office at least three days per week. Schedules are discretionary and may vary weekly depending on the needs of the business, personal constraints, local or functional anchor days, and other relevant factors.
Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
We expect total annualized compensation for California -based employees to be approximately the following:
- Base salary between $100,000-$122,000 placement within this range will vary based on experience and skill level
- Annual discretionary performance bonus between 0-16%
- 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:
All of our plans provide best in class coverage:
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
- Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
- Paid sick time on an as needed basis
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
- This role currently requires 3 days a week in office presence.This provides flexibility the remaining 40% of the work week. This hybrid work planallows for critically important learning, collaboration, and networking with our colleagues. Specific days in the office are agreed upon by the team.
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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